Appliance Repair FAQ

Find common questions from Prime Nampa Appliance Repair customers below: 

Q. SHOULD I REPAIR OR REPLACE MY APPLIANCE?

A. When a home appliance breaks down you usually have two choices. You can fix it or replace it with a new one. Ask our repairman how likely it is that repairing or replacing a broken part will result in your appliance working without problems for years. The issue is that all appliances have a life expectancy. If your broken appliance is in the first years of its average lifetime, it is usually OK to fix or replace the part that is the problem.

You can probably expect to see several more years of trouble-free service. But, if your old washer, drying, dishwasher, oven, or stove has passed its expected term of service, the better and more economical choice will be to buy a new appliance. Ask our repairman about which is the better choice.

Average lifetime of each kind of household appliance:

Dishwasher: 10 years
Washer: 11 years
Dryer: 14 years
Refrigerator: 15 years
Gas Ovens: 15 years
Electric Stoves: 15 years
Freezers: 15 years

Q. CAN I GET A GUARANTEE OR WARRANTY ON PARTS AND SERVICE?

A. Yes, you can. Our warranty on all parts and labor is for 12 months. We use manufacturer parts with all Frigidaire, Kenmore, GE, KitchenAid, LG, Sub-Zero, Whirlpool and other major appliance brands to preserve the manufacturer’s warranty. If any problems continue after our repair visit, call us at any time.

Q. WILL THE REPAIRMAN FIX MY APPLIANCE ON THE FIRST VISIT?

A. Our goal is always to finish all appliance repairs on the first visit. Over the years we have been about 95% successful. In order to avoid repeat visits and to avoid wasting your time and ours, we stock our vans with the tools and parts needed for all major appliance brands and models. On the rare occasion when we need to make a return visit there is no additional charge for our services.

Q. WHAT IS THE TIMEFRAME FOR APPOINTMENTS?

A. When you call to schedule an appointment to check out a broken appliance, we will give you’re a two to three hour window during which our repairman will arrive. And, the technician will call you ten to fifteen minutes before he arrives. We understand the importance of your time and always do our best to accomplish repairs when the time is right for you.

We provide our customers with a time range for when we will arrive because any given job may last longer than anticipated. The appointment “window” gives the technician the flexibility to get all jobs done correctly before moving on to the next.

Q. IS THERE A COMPLETE LIST OF WHICH APPLIANCE BRANDS YOU REPAIR?

A. We diagnose and repair problems for all of the major appliances for the home. See the list below. If your appliance is not on the list, call us anyway. We will simply order the parts necessary to fix your brand and model.

FIND YOUR BRAND BELOW:

Admiral
Amana
Armstrong
Bryant
Caloric
Carrier
Century
Crosley
D&M
Electrolux
Fedders
Frigidaire
G.E.
Gibson
Glenwood
Goodman
Hardwick
JC Penney
Jenn-Air
Kelvinator
Kenmore
Kitchen-Aid
L-G
Lennox
Luxaire
Magic Chef
Maytag
Norge
RCA
Roper
Rheem
Rudd
Samsung
Sears
Signature
Sub-Zero
Tappan
Whirlpool
Williamson
York
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